Look & Play is compatible with the following VR devices:

• Meta Quest 2, 3 and 3S
• Pico G2 4K, G3, Neo 3 and 4 Series (4 Ultra support coming soon)

Für Oculus Go und Samsung Gear VR können Sie die App nur mit dem Aktivierungscode herunterladen, den Sie nach dem Kauf Ihrer Lizenz von uns erhalten. Für Ihr Android-Gerät können Sie die App im Play Store herunterladen. Hierbei handelt es sich um eine Cardboard Version. Für beide Optionen benötigen Sie einen Lizenzcode, um die Look & Play-App nutzen zu können.

Currently, we recommend using the PICO G3 headset. This headset provides the best image quality and highest comfort. It can also be used without the controller which makes handling and operating much easier.

Codec JPG, PNG Auflösung: 3840×1920

Ja, wir unterstützen stereoskopische TB- und LR-Dateien sowie monoskopische Dateien.

Sie können eine unbegrenzte Anzahl von 360°-Videos hochladen. Beachten Sie, dass Sie pro Ordner maximal 20 Videodateien hinzufügen können. Die Gesamtanzahl ist nur durch Ihre Gerätekapazität begrenzt.

Recommended logo specifications:

Codec: PNG

Resolution: 512 x 512 1:1

We recommend using a logo with a transparent background.

Yes, Look & Play supports files in the equi-angular 360 format.

Yes, Look & Play supports Youtube videos in the equi-angular 360 format.

Ja, wir unterstützen Two Big Ear (.tbe) -Dateien.

Wir unterstützen sowohl Standard-Stereo-Audio als auch räumliches Audio in Form von Two Big Ears (.tbe).

No and no, you can use our standard ‘universe’ background or choose a color. A logo will only appear if you upload one.

Yes, you have the option to show a custom waiting environment to the customer. You can achieve this by picking a custom background image or color, and an optional logo in the Content Manager. These branding items will be visible when no content is being played on the devices.

To upload content, first, go to the Content Manager section of your Dashboard. From there click the upload file button and select your file to start uploading. After uploading please select the right projection method of your video with the dropdown below the filename and optionally add a custom icon. After pressing publish the file(s) will be downloaded to your devices when starting the Look & Play application.

Recommended 360 image:

Codec: PNG

Resolution: 3840 x 3840

Recommended video specifications:

Codec: H265 or H264

Resolution: 3840×3840

FPS: 60

Bitrate: 50 mb/s

Audio: Stereo aac audio or .tbe (two big ears) at 44.1 kHz

Please note that performance may vary depending on the device. We recommend testing your content thoroughly on your device beforehand to avoid any complications.

Yes, this is possible, just follow our guide to manually preload your content.

The maximum file size that can be pushed via the Dashboard is 5GB. However, if you have larger files you can load them onto the devices manually using this guide.

You can upload up to 10 pieces of content via the Content Manager in your Look & Play Dashboard. If you require more files, please contact support@lookandplay.io.

Yes, Look & Play supports 360-degree equirectangular and 360-degree equi-angular (Youtube) video projections in 4K. We recommend using a 3840×3840 resolution but some headsets may support a higher resolution. We must highlight this is a recommendation based on multiple devices and past experiences to ensure that you get an uncompromised viewing experience. However, we do advise you to test your devices thoroughly beforehand to avoid any unforeseen complications.

To remove your files from your devices, first, go to the Content Manager section of your Dashboard. Here you will have an overview of all the files you have uploaded, at the bottom of each file you can click the checkbox to publish or unpublish your file. Deselect the checkbox to remove the file from your devices.

If you want the files to be removed from Look & Play permanently you can click the trash icon in the Content Manager.

Please note that the file will only be removed from your devices once they open the Look & Play application and connect to the internet again.

The publish function can be found at the bottom of all of your uploaded files in the Content Manager. The publish function gives you the choice to decide what files you would like to make available or unavailable to your connected devices. By clicking the publish checkbox, you are permitting Look & Play to push the file to your connected devices. By deselecting the publish checkbox, you are permitting Look & Play to remove the file from all connected devices, the next time they are turned on and connect to the internet.

To publish your content, first, go to the Content Manager section of your Dashboard. Here you will have an overview of all the files you have uploaded, at the bottom of each file you can click the checkbox to publish or unpublish your file. Select the checkbox to begin pushing the file to your connected devices.

Ja. Sie können sogar eine unbegrenzte Anzahl von 360°-Videos hochladen. Beachten Sie, dass Sie pro Ordner maximal 20 Videodateien hinzufügen können. Der Gesamtanzahl ist nur durch Ihre Gerätekapazität begrenzt.

Ja, das ist möglich.

Sobald Sie die Look & Play-App gestartet haben, befinden Sie sich in einem virtuellen Warteraum. Hier können Sie ein 360° -Video starten, indem Sie einige Sekunden auf das dazugehörige Symbol blicken. Sobald der 360°-Inhalt beendet ist, kehren Sie automatisch in den virtuellen Warteraum zu.

Ja, wir haben eine Anleitung erstellt, die Ihnen genau erklärt, wie Sie die Look & Play-App installieren und Ihre Inhalte vorbereiten und auf Ihr Gerät laden können. Die Anleitung finden Sie hier.

Ja, hier gelangen Sie zu unserer Support-Seite.

Sie erreichen unseren Support Service unter sales@lookandplay.io oder unter: +31 30 71 16 158