Having issues?

Look & Play is compatible with the following VR devices:

• Meta Quest 2, 3 and 3S
• Pico G2 4K, G3, Neo 3 and 4 Series (4 Ultra support coming soon)

You can find Look & Play in the app stores for both Meta Quest and Pico devices.
Alternatively, head to the downloads page on the dashboard to get the .apk files for manual installation.

Currently, we recommend using the PICO G3 headset. This headset provides the best image quality and highest comfort. It can also be used without the controller which makes handling and operating much easier.

Codec: PNG

Resolution: 512×512

We strongly recommend to use square Icons.

Yes, we support stereoscopic TB and LR, as well as monoscopic files.

Using the dashboard, you can upload 10 pieces of content. When using manual preloading, you can load as much content as will fit in the device storage.

Recommended logo specifications:

Codec: PNG

Resolution: 512 x 512 1:1

We recommend using a logo with a transparent background.

Yes, Look & Play supports files in the equi-angular 360 format.

Yes, Look & Play supports Youtube videos in the equi-angular 360 format.

Yes, it is possible to play 2D videos with Look & Play. Make sure to select ‘regular’ media in the Content manager.

Yes, we support spatial audio in the form of Two Big Ears (.tbe) files at 44.1 kHz.

Please note that performance may vary depending on the device. We recommend testing your content thoroughly on each device beforehand to avoid any complications.

We support standard stereo as well as spatial audio in the form of Two Big Ears (.tbe) at 44.1 kHz. You can also use the Windows client to playback video files with embedded surround sound.

Audio: Stereo aac audio or .tbe (two big ears) at 44.1 kHz

Please note that performance may vary depending on the device. We recommend testing your content thoroughly on each device beforehand to avoid any complications.

No and no, you can use our standard ‘universe’ background or choose a color. A logo will only appear if you upload one.

Yes, you have the option to show a custom waiting environment to the customer. You can achieve this by picking a custom background image or color, and an optional logo in the Content Manager. These branding items will be visible when no content is being played on the devices.

To upload content, first, go to the Content Manager section of your Dashboard. From there click the upload file button and select your file to start uploading. After uploading please select the right projection method of your video with the dropdown below the filename and optionally add a custom icon. After pressing publish the file(s) will be downloaded to your devices when starting the Look & Play application.

Recommended 360 image:

Codec: PNG

Resolution: 3840 x 3840

Recommended video specifications:

Codec: H265 or H264

Resolution: 3840×3840

FPS: 60

Bitrate: 50 mb/s

Audio: Stereo aac audio or .tbe (two big ears) at 44.1 kHz

Please note that performance may vary depending on the device. We recommend testing your content thoroughly on your device beforehand to avoid any complications.

Yes, this is possible, just follow our guide to manually preload your content.

The maximum file size that can be pushed via the Dashboard is 5GB. However, if you have larger files you can load them onto the devices manually using this guide.

You can upload up to 10 pieces of content via the Content Manager in your Look & Play Dashboard. If you require more files, please contact support@lookandplay.io.

Yes, Look & Play supports 360-degree equirectangular and 360-degree equi-angular (Youtube) video projections in 4K. We recommend using a 3840×3840 resolution but some headsets may support a higher resolution. We must highlight this is a recommendation based on multiple devices and past experiences to ensure that you get an uncompromised viewing experience. However, we do advise you to test your devices thoroughly beforehand to avoid any unforeseen complications.

To remove your files from your devices, first, go to the Content Manager section of your Dashboard. Here you will have an overview of all the files you have uploaded, at the bottom of each file you can click the checkbox to publish or unpublish your file. Deselect the checkbox to remove the file from your devices.

If you want the files to be removed from Look & Play permanently you can click the trash icon in the Content Manager.

Please note that the file will only be removed from your devices once they open the Look & Play application and connect to the internet again.

The publish function can be found at the bottom of all of your uploaded files in the Content Manager. The publish function gives you the choice to decide what files you would like to make available or unavailable to your connected devices. By clicking the publish checkbox, you are permitting Look & Play to push the file to your connected devices. By deselecting the publish checkbox, you are permitting Look & Play to remove the file from all connected devices, the next time they are turned on and connect to the internet.

To publish your content, first, go to the Content Manager section of your Dashboard. Here you will have an overview of all the files you have uploaded, at the bottom of each file you can click the checkbox to publish or unpublish your file. Select the checkbox to begin pushing the file to your connected devices.

Yes you can. Using the dashboard, you can upload 10 pieces of content. When using manual preloading, you can load as much content as will fit in the device storage.

Yes, this is possible. We support 44.1 kHz .tbe (Two Big Ears) files.

Once you start the Look&Play app you will be in a virtual waiting room. Here you can choose to start a 360° video by looking at the icon for a few seconds. Once the 360° finishes you will automatically return to the waiting room.

Please refer to the Support page on the dashboard for information on using Look & Play.

Yes, there is a support page. You can click here to go to the page.

Please send an email to support@lookandplay.io or you can call us on: +31 30 711 6183